RESERVATION CONDITIONS

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WHY IS YOUR RESERVATION WITH US SECURE AND THE MOST ADVANTEGOUS:

THE LOWEST PRICE AND AN EXCLUSIVE SERVICE:

The general opinion that a reservation made via Booking.com is advantegous is misleading. When booking your room via our website you get an exclusive 10 % discount on the cost of your whole stay and also a unique opportunity to drink your free welcome drink on the rooftop of our hotel building with a panoramatic view of the whole city. A view that is – without exaggeration – considered the best in the whole Old Town of Prague. 

PAYMENT ON SPOT:

Make your Reservation on our website and you will pay only after your arrival in our hotel! This condition might be limited by selected offers and special events, which are clearly stated in the time of your reservation. The hotel reserves the right to pre authorise the credit cards for a preliminary guarantee of the Reservation, but you will not be charged before your arrival. 

PRIVACY:

Your personal data are well stored in our systems, they will not be used for any marketing purposes nor shared with any Third Party. At the same time, we do not ask you for any data we would not need for a legal purpose stated by the Czech Law.

SECURING YOUR TRANSACTION:

Your CC data remain only in our system and the payment is secured by the highest standarts in accordance with the most recent and safest bank protocols.

CONFIRMING IN YOUR EMAIL – SMS:

Within 48 hours from making your Reservation, you will obtain an email confirmation including all necessary information regarding your Reservation and the contacts of the hotel. Should you wish so, we will remind you of your Reservation shortly before your arrival again. 

CANCELLING YOUR RESERVATION:

If you need to cancel your Reservation, you can basically do so 72 hours before your arrival (12 pm of the arrival date counts as the arrival term) free of charge. Always be sure to check the actual Reservation conditions when making your Reservation. From time to time we provide special prices and offers that can be changed and it is impossible to change the principles of the prepayment or nonrefundable fees.

CHANGE OF YOUR RESERVATION:

You can easily change your Reservation by simply writing an email to: rezervace@hotelrott.cz.  We will gladly arrange a shift of a term, change of a room, amendment of a service etc. Simply – we are here for you! ☺

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