Reservation Conditions

The lowest price and an exclusive service
The general opinion that a reservation made via is advantageous is misleading. When booking your room via our website, you get an exclusive 10% discount on the cost of your whole stay and also a unique opportunity to enjoy your free welcome drink on the rooftop of our hotel building with a panoramic view of the whole city. A view that is - without exaggeration - considered the best in the whole Old Town of Prague.
Book your room safely
  • Can I postpone my payment until I arrive?
    Make your reservation on our website, and you will pay only after your arrival at our hotel! This condition might be limited by selected offers and special events, which are clearly stated at the time of your reservation. The hotel reserves the right to pre-authorize the credit cards for a preliminary guarantee of the reservation, but you will not be charged before your arrival.
  • Are my data safe with you?
    Your personal data is securely stored in our systems and will not be used for any marketing purposes or shared with any third party. Additionally, we only request data necessary for legal purposes as stated by Czech law.
  • Is my transaction secure?
    Your credit card data remains only in our system, and payment is secured by the highest standards in accordance with the most recent and safest bank protocols.
Recieve information about your stay
  • How do I receive confirmation of my booking?
    Within 48 hours of making your reservation, you will receive an email confirmation containing all necessary information and hotel contacts. If you prefer, we can also send you a reminder of your reservation via SMS shortly before your arrival.
  • Can I change my reservation?
    You can easily change your reservation by simply writing an email to We will gladly arrange a shift of the term, change of a room, amendment of a service etc. Simply - we are here for you!
  • Until when can I cancel my reservation?
    If you need to cancel your reservation, you can do so free of charge up to 72 hours before your arrival (12 pm on the arrival date counts as the arrival term). Always check the actual reservation conditions when making your reservation. Occasionally, we offer special prices and offers that may have different terms, and it is impossible to alter the principles of prepayment or non-refundable fees.
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